Huekeep Support

For help with Huekeep, email support@kynerastudios.com. Please do not include client names, photos, contact details, formulas, or other sensitive client information in your message.

Protect your library

Huekeep keeps its working library on your iPhone. To create a portable copy:

Open Settings in Huekeep.
Tap Create Full Backup.
Read the sensitive-information notice, then save the .huekeepbackup file somewhere you control.

Deleting Huekeep can delete its local records and photos. Make a full backup before deleting the app, replacing your iPhone, or erasing the device.

Restore a backup

Open Settings and tap Restore Full Backup.
Choose a .huekeepbackup file.
Review the date and item counts, then confirm replacement.

Huekeep validates the backup before replacement and retains a protected local rollback snapshot. Keep the app installed if an interrupted restore asks you to reopen it for recovery.

Restore the Lifetime Unlock

Open Settings, tap View under Lifetime unlock, then tap Restore Purchase. Use the Apple Account that originally purchased the non-consumable unlock. You will not be charged again for a valid restoration.

For App Store billing, refund, or Apple Account questions, visit Apple Support.

Privacy

Huekeep has no account, ads, tracking, analytics, or automatic uploads. Client information remains in the app unless you deliberately export it. Read the full Huekeep Privacy Policy.

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